Shipping & Return Policy

1. Shipping Policy

At chaisatea.com, we are committed to delivering your orders promptly and efficiently. We offer multiple shipping options including standard, expedited, and express delivery based on your preference and availability in your region.

Once an order is placed, please allow 24 to 72 hours for our team to prepare and dispatch your items. Shipping charges vary depending on the delivery method, order weight, and destination. The exact shipping cost will be shown at checkout before payment.

We currently deliver across all major serviceable locations in India. Our packaging is designed to ensure your tea reaches you fresh, intact, and in perfect condition.

After your order is shipped, you will receive a tracking link to monitor your shipment in real-time. Delivery timelines provided during checkout are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

For any special delivery requests or queries related to shipping, please reach out to us using the details mentioned on our Contact Us page.

2. Return Policy

At chaisatea.com, your satisfaction is our priority. If you are not fully satisfied with your order, we offer a simple and convenient return process.

To initiate a return, please contact us using the phone number or email provided under our Contact Us section. Our support team will guide you through the return steps and eligibility.

Items must be returned in their original condition, unused, and with all packaging, labels, and seals intact. Once the returned product is received and inspected, we will process your refund or replacement as applicable.

Please note that returns are handled on a case-by-case basis, depending on the nature of the issue and product condition. Consumable items like tea require special handling for hygiene and safety.

We appreciate your cooperation as we work to provide a smooth and trustworthy shopping experience.

Thank you for choosing ChaisaTea.com.