Privacy Policy for CHAISA / Chaisa Tea
This Privacy Policy explains how we collect, use, protect and handle your information when you visit www.chaisatea.com, operated by GOKUL ENTERPRISE.
1. Introduction
At CHAISA (“we”, “us”, “our”), we are committed to protecting your privacy in accordance with applicable laws. This Policy applies when you use our website, create an account, shop with us, contact us, or engage with any of our services.
By accessing or using our website, you agree to this Privacy Policy. If you do not agree, please discontinue using our website.
2. Information We Collect
2.1 Information You Provide
- Name & contact details (email, phone, address)
- Account details — username, password
- Order information — products bought, billing/shipping data
- Support queries — emails, WhatsApp messages, form submissions
- Newsletter subscriptions & preferences
2.2 Information Collected Automatically
- IP address, device type, browser type, OS
- Pages visited, time spent, click activity
- Approximate location (city/country)
2.3 Payment Information
We do not store your full card/UPI/wallet details. Payments are processed securely by third-party gateways like Razorpay, PayU, Paytm etc., as per their privacy policies.
3. Cookies & Tracking Technologies
We use cookies to:
- Maintain your cart & login session
- Improve site performance & analytics
- Show relevant offers or recommendations
You can disable cookies in your browser, but some features may stop working.
4. How We Use Your Information
- Process and fulfil orders
- Provide customer support
- Communicate order updates & account notices
- Send offers or newsletters (only if opted-in)
- Prevent fraud & ensure site security
- Comply with legal requirements
5. Sharing Your Information
We do not sell your data. We may share it with:
- Payment gateways (for order processing)
- Courier/logistics providers (for delivery)
- Email & SMS services (for notifications)
- Website hosting & analytics tools
- Government authorities (if legally required)
6. International Users
If you access our website from outside India, you agree that your data may be transferred to servers located in India or other countries where our partners operate.
7. Data Retention
We keep your data only as long as needed to:
- Fulfil your orders
- Provide support
- Comply with legal/tax obligations
8. Data Security
We implement reasonable security measures such as SSL encryption, secure servers and restricted access. However, no online system is 100% secure.
9. Your Rights
You may request to:
- Access your data
- Update incorrect information
- Delete your account (where allowed)
- Opt-out of marketing messages
10. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect children’s data.
11. Third-Party Links
Our website may contain links to third-party platforms (payment gateways, social media etc.). We are not responsible for their privacy practices.
12. Policy Updates
We may update this Policy as needed. Changes will be posted here with a new effective date.
13. Contact Us
If you have questions about this Privacy Policy:
CHAISA / Chaisa Tea
GOKUL ENTERPRISE
Dibrugarh – 786001, Assam, India
Email: info@chaisatea.com
Phone / WhatsApp: +91 84867 14880
